FAQs

1. How long does delivery take?
 

Orders are delivered within 3 to 7 business days after dispatch. Delivery times may vary slightly depending on your location within the UK.
 

2. Do you ship only within the United Kingdom?
 

Yes. At the moment, we only ship within the United Kingdom.
 

3. Will I receive a tracking number?

Yes. Once your order is dispatched, you will receive a tracking number by email so you can follow your delivery.
 

4. Can I change or cancel my order after placing it?
 

Orders can be changed or cancelled within 12 hours of purchase. After this period, the order may already be in processing.
 

5. What is your return policy?
 

You have the right to return your order within 14 days of delivery, in accordance with UK consumer law. Items must be unused and in original condition.
 

6. How do I request a refund?
 

To request a refund, please contact us via the Help & Contact page with your order number. Refunds are processed within 5–10 business days after approval.
 

7. What if my item arrives damaged or defective?
 

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue.
 

8. Are there any hidden fees or taxes?
 

No. All prices shown on our website include applicable taxes. There are no hidden fees.
 

9. Is my payment information secure?
 

Yes. All payments are processed through secure and encrypted payment gateways. We do not store your payment details.
 

10. How can I contact customer support?

You can contact us via the Help & Contact page. We usually respond within 24–48 hours on business days.

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11. Do you offer size guides?
 

Yes. A detailed Size Guide is available on each product page to help you choose the right fit.

🇧🇷 Vocês têm guia de tamanhos?
 

12. What happens if my order is delayed?
 

In rare cases of delay, we will keep you informed by email and provide updates until delivery is completed.

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